Complaints
More From This Section:
An
OVERVIEW
We know that good communication means that we all achieve the best for our children– that is why we are determined to continue to improve the way that we communicate.
Communication is a two way process. At Lyndhurst we expect all communication to and from our staff to be timely, polite and professional. If at any time, either party feels threatened or prejudiced the communication should be politely stopped and escalated to the appropriate person in our escalation system.
Throughout the year there will be several opportunities to talk with your child’s class teacher. The first will be in the Autumn term, this will be a presentation about what will be covered this year. There will then be a one-on-one parent session in both the Autumn and Spring terms. At the end of the Autumn and Spring term we will send you a short report detailing how your child is doing in standardised assessments. In the final Summer term we will send a report that will include a more detailed comment.
In addition teachers and the Senior Leadership Team will be on the playground at drop-off and pick-up. However, we know that this is not convenient for all families so you can also contact us by email.
First Point of Contact
Speak to your class teacher for any concerns or questions about your child’s day to day learning or interactions.
Messages received after 16:30 may not be replied to in the same day. Messages received after 6pm will not be replied to that day. We will aim to respond within 24 hours unless on a weekend or in the case of staff absence.
Second Point of Contact
If you are not happy with the response provided by your class teacher or if the issue is more serious you should contact the phase leader for your child’s class.
A member of our Senior Leadership Team will always be on the gate at drop-off or collection so if you have a question about the structure of the school or a whole school policy you can speak to them or send an email (their email addresses can be found in the meet the team section).
Third Point of Contact
If your concern is more serious or if you are unhappy with the response from the Senior Management Team, you can escalate your communication to a member of the Core Leadership Team.
Final Point of Contact
The Lyndhurst Local Governing Body works with the school to be a critical friend. They explore our strategic intentions. In order to retain their impartiality, you should only contact them about concerns if you are not happy with the response of the headteacher to a complaint or concern.
You can find the email addresses for governors here.
You can find information about academic performance at Lyndhurst Primary School below.
FAQs
Who do I contact if I have a question?
The first point of contact should be your child's class teacher. Their emails can be found in the parent guide. We aim to reply to you within 24 hours. Messages received after 4:30pm may notbe replied to in teh same day and messages received after 6pm will not be replied to that day.
Have a question?
Get in touch
